Cybersecurity incident response teams have choices when it comes to communication tools: Microsoft Teams, Slack, Zoom and numerous others. Some require a subscription or commercial license -- others are free. Some are niche tools specifically designed for incident response. Some are generic business communication tools that IR teams have adapted for use during a cybersecurity incident.
Professionals working in incident response know that sometimes, in a live event situation, normative communication channels unexpectedly may be unavailable for reasons that you can't control. For example, if ransomware has brought down your Exchange server, good luck sending emergency emails to your team. If Slack is your main tool and channels are clogged with malicious traffic, team communications can be compromised.


This potential for communication disruption means that having multiple tools and pathways that team members can use can mean the difference between rapid resumption of communications and costly time spent trying to figure out a way to restore business as usual. With this in mind, one unorthodox choice to consider adding to your team's toolbox is the collaboration tool Discord.